In this article, we will guide you through the process of downloading and using the resetpass.bat utility to reset passwords in Symantec Endpoint Protection Manager 14. We will also cover some essential information about SEPM 14, its features, and best practices for managing administrator accounts.
You do not need to download resetpass.bat from an external site. It is included in the Symantec Endpoint Protection Manager installation package. If your manager is installed, the file is on your server. File Location
This comprehensive guide explains how to locate and use the native resetpass.bat utility in SEPM 14 to safely regain access to your management console. 🛠️ Section 1: Locating the Native resetpass.bat File
The resetpass.bat file is already included in your local SEPM installation directory. If the file is missing from your server, it usually indicates an incomplete installation, a corruption issue, or that an antivirus scan mistakenly quarantined the file. In these cases, you should repair the SEPM installation via the Windows Control Panel rather than downloading the file from the internet. Step-by-Step Instructions to Reset the SEPM 14 Password
The latest stable release in the 14.x family is 14.3 RU9 (Build 11216), released in June 2024. Newer patches include 14.3 RU10 Patch 1 and 14.3 RU9 Patch 2, both released in November 2025. Each major release has introduced changes to security features, password policies, and administrative tools, progressively moving away from legacy utilities like resetpass.bat in favor of more robust, integrated security features. In this article, we will guide you through
By default, the script is located in the following directory path:
Open the login console. Enter the default username: admin Enter the default temporary password: admin
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\ (Note: On older 32-bit systems, it is in
Open your login console.
Which exact (e.g., RU1, RU2) are you currently running?
If under an active support contract, Broadcom can provide a one-time reset utility after verifying ownership (requires proof of license and server ID).
It looks like you're searching for a way to recover access to your Symantec Endpoint Protection Manager (SEPM) 14 console. While the phrase includes "download," the resetpass.bat file is actually a built-in utility
The management server service might be running or locked. Ensure the Symantec Endpoint Protection Manager service is running before attempting to run the batch file. Security Best Practices It is included in the Symantec Endpoint Protection
If you cannot locate the file from your own installation, open a support ticket with Broadcom. For immediate access, you can also restore the SEPM database from backup or reinstall SEPM and re-import your policies (if you have backups).
The SEPM database (embedded or remote SQL) is offline. Fix: Start the Symantec Embedded Database service (if using embedded) or verify SQL Server connectivity.
Are you using the or Microsoft SQL Server ?