In a moment of panic, John remembered that he had a secondary admin account that he had created a few months ago, but he hadn't used it since. He quickly checked the documentation and found the credentials for the secondary account. To his relief, he was able to log in with the secondary account and gain access to the TS3310 system.
Once you are back in, perform these steps within 5 minutes to avoid re-lock.
: Always back up your library configuration before performing any reset procedure. Administrative users can save a copy of the current configuration to an external file via Manage Library → Settings → Save/Restore Configuration . This backup includes the entire system configuration plus a copy of the current library firmware. ibm ts3310 admin account locked
For critical failures where the front panel is unresponsive or the default password fails, you should contact IBM Technical Support at 1-800-IBM-SERV .
The library maintains strict session limits: up to 18 Users and/or one Administrative user can be logged in simultaneously via the Web UI, but only one user can be logged in at a time on the Operator Panel. If a Service user logs in, all other Users and Administrative users are immediately logged out. In a moment of panic, John remembered that
Do you have to the library's front panel right now, or are you managing this remotely ? AI responses may include mistakes. Learn more Unlocking a locked admin user - IBM
When the WebUI is frozen or glitching—giving a false "account locked" status due to a hung firmware process—power-cycling the management card can resolve the issue without disrupting active tape operations. Once you are back in, perform these steps
This temporarily resets the administrator login for a limited time (often two hours).
If the local admin account is completely locked, you have three primary pathways to restore access, ranging from non-disruptive to advanced recovery.
Locate the displayed on the Web GUI or OP Panel login failure screen.