and Trend Micro Solution Platform services should be "Running".
Log into your DSM console, navigate to the tab, and double-click the affected host. Under Status , review the exact error description. Note whether it says "Offline," "Not Installed," or "Driver Version Mismatch." 2. Verify Local Agent Status via CLI
: Ensure you are deploying the authentic .msi file rather than running files out of an unzipped archive directory. and Trend Micro Solution Platform services should be
Trend Micro Deep Security (DS) is a hybrid cloud security platform that provides intrusion detection/prevention (IDS/IPS), integrity monitoring, log inspection, and anti-malware protection. The module is critical for file-based threat prevention.
: Co-existence with other antivirus products like OfficeScan or Apex One can block the driver from loading. Recommended Troubleshooting Steps Note whether it says "Offline," "Not Installed," or
A simple reboot resolves a significant percentage of driver offline issues, especially after an agent upgrade. Open the Windows Registry Editor ( regedit ).
The agent service or specific driver files failed to register properly. Missing Certificates: The module is critical for file-based threat prevention
If a machine lacks modern web access or hasn't been updated, its root certificate store is likely outdated.