In simple terms, "Pending Activation" means that Deep Freeze has received an instruction to change its state (e.g., from Frozen to Thawed or vice versa), but it has not yet applied that change because the system is waiting for a restart.
Failure to activate within will cause the product to expire, preventing the workstation from entering a "Frozen" state and leaving it unprotected. Troubleshooting Activation
Allow traffic to *.faronics.com and specific activation endpoints provided in your Faronics portal documentation. Step 2: Trigger Manual Activation via the Console If you are using Deep Freeze Enterprise: Open the Deep Freeze Enterprise Console . deep freeze pending activation new
Ensure the console sends the activation command to the clients. Step 3: Update the License Key Electronically
If you are imaging new computers (via SCCM, MDT, or Clonezilla): In simple terms, "Pending Activation" means that Deep
: Once a license is applied, the workstation typically attempts to connect to the Faronics Activation Server automatically within 24 hours if the Enterprise Console has not already handled it.
Are your machines on a , or do they have open internet access ? Are you using Deep Freeze Enterprise or Deep Freeze Cloud ? Step 2: Trigger Manual Activation via the Console
If you skip Reboot #1, you will be stuck on "Deep Freeze pending activation new" for hours.
If using a custom installation package (created in the Configuration Administrator), the license key might not have been embedded correctly, leading to the client waiting for a key to be pushed from the Enterprise Console. 4. Premature Reboot
Ensure the machine has internet access. Try navigating to https://faronics.com in a browser. If this fails, the workstation cannot reach the activation server. Ensure your network allows traffic to Faronics activation servers. Step 2: Check Time and Date