Because BCM is deprecated and incompatible with modern versions of Outlook (such as Outlook 2016, 2019, 2021, and Microsoft 365), businesses must look to alternative solutions for long-term stability.
If you are currently trying to configure or troubleshoot this software, I can help you with specific steps. Let me know:
Upon opening Outlook 2013 for the first time after installation, the BCM Setup Wizard will launch automatically:
Save as a Comma Separated Values ( .csv ) file, which can be read by almost any modern CRM. Modern Alternatives to BCM business contact manager for outlook 2013
Maintaining database backups is critical for users still relying on BCM 2013, as standard Outlook .pst backups do not include BCM data. Backing Up BCM Data
During installation, you will have two options:
Outside, the first grey light of Monday morning bled over the parking lot. When his team arrived at 8 AM, Arthur was already on the phone. Because BCM is deprecated and incompatible with modern
Business Contact Manager for Outlook 2013 was an excellent solution for small businesses seeking a native, affordable CRM deeply integrated with their email client. Its ability to manage contacts, track sales, and centralize all communication history remains highly effective.
Because Microsoft has classified Business Contact Manager as a legacy product, businesses looking toward future scalability may want to consider modern alternatives:
Microsoft intended for BCM users to eventually transition to Dynamics 365 Sales, its flagship CRM platform. While significantly more powerful and complex, it's the "official" evolution of BCM's feature set within the Microsoft ecosystem. You can also consider Outlook Customer Manager (OCM) , a cloud-powered, light CRM included in some Office 365 plans (now Microsoft 365), though Microsoft also discontinued it in 2020. Modern Alternatives to BCM Maintaining database backups is
Initially introduced as a cloud-based successor for Microsoft 365 users, though Microsoft has since transitioned focus toward the Dynamics platform.
With the rise of cloud computing and mobile-first workplaces, BCM faced several limitations:
: Users can set up custom rules for pursuing leads, allowing the system to prioritize tasks so they can focus on the most promising opportunities. Marketing Tools
| Replacement Option | Migration Path | |-------------------|----------------| | | Manual export BCM contacts to PST, lose opportunities & history. | | Microsoft Dynamics 365 Sales | Use BCM Migration Tool (third-party) or manual import via Excel. | | HubSpot CRM (Free) | Export BCM to Excel → map fields → import to HubSpot. | | Zoho CRM | CSV import, but history (emails) not preserved. | | eWay-CRM (Outlook-integrated) | Direct BCM to eWay migration tool available. |
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