sc query CmRcService
By default, the Remote Control agent is often disabled or not configured after a fresh SCCM installation. Here is how to turn it on:
The search for often stems from a misunderstanding—there is no standalone download. Instead, the remote control viewer is part of the SCCM console, and the agent is delivered via the SCCM client. By following the steps in this guide—installing the console, configuring client settings, deploying the client to Windows 10, and troubleshooting port/firewall issues—you can establish a robust, secure, and efficient remote control solution across your entire Windows 10 fleet.
The viewer tool is installed with the SCCM console. You can find it at: C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\Bin\i386\CmRcViewer.exe sc query CmRcService By default, the Remote Control
Complete Guide to System Center Configuration Manager Remote Control for Windows 10
The remote control functionality exists within the CM client. You can push the client in several ways:
Ensure your Active Directory account is explicitly listed under the "Permitted Viewers" list in the SCCM Client Settings policy applied to that specific asset. Conclusion By following the steps in this guide—installing the
00000409\CmRcViewerRes.dll (Keep this inside a subfolder named 00000409 for English language support) CmRcPlugIn.dll ImrSDK.dll SMS_Data.dll Transmgr.dll Step 2: Run the Standalone Tool
Remote Desktop Protocol (RDP) requires the user to be logged off or creates a separate session. SCCM Remote Control shares the active console session —meaning you see exactly what the user sees, making it ideal for training and live troubleshooting.
| Issue | Likely Cause | Solution | |-------|--------------|----------| | "Remote control failed to initialize" | Firewall blocking port 2701 | Validate inbound rule on Windows 10. Test with Test-NetConnection -Port 2701 | | Client not showing as "Yes" for Remote Control | Client settings not applied | Run ControlPanel > Configuration Manager > Actions > Machine Policy Retrieval & Cycle | | Cannot download client from SCCM server | Network Access Account or Distribution Point issue | Verify IIS on DP and proper permissions to SMS_DP_SMSPKG$ share | | Blank gray screen on remote view | Video driver or UAC limitation | Disable UAC remote restrictions via Group Policy or enable “Allow remote control of UAC prompts” | | Error: "Remote control is disabled by policy" | Client settings misconfiguration | Re-check “Enable remote control on clients” and redeploy policy | You can push the client in several ways:
The primary port used by SCCM Remote Control. TCP Port 2702: Used for the remote assistance feature. TCP Port 135: Used for initial RPC communication. How to Use the Standalone Remote Control Tool
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later.
Get an actionable guide for writing your first script from HBO writer David Wappel. He takes you to a fully written script, step-by-step.
Totally free for a limited time only.
Get an actionable guide for writing your first script from HBO writer David Wappel. He takes you to a fully written script, step-by-step.
Totally free for a limited time only.
Get an actionable guide for writing your first script from HBO writer David Wappel. He takes you to a fully written script, step-by-step.
Totally free for a limited time only.
Arc Studio is the new industry standard in screenwriting.
We go beyond formatting, with next-generation story-building
and real-time collaboration.