By understanding how to acquire, apply, and manage your , you ensure your remote infrastructure remains stable, secure, and ready to meet your support needs.
You can find your license key within your server files. Navigate to the bin folder in your ScreenConnect installation directory and open the license.xml file with a text editor. The key is typically found between two base64 tags.
This error occurs if your maintenance plan or subscription has lapsed. On-premise installations with perpetual licenses will continue to function on the last version released before expiration, but upgrading to a newer software version without renewing your key will trigger this block. To resolve it, downgrade to your eligible software version or renew the contract. "Max Sessions Exceeded"
Log into your ScreenConnect web interface as an administrator. Navigate to the panel on the left menu. Click on the Status page. Screenconnect License Key
Licensed by the number of active, simultaneous connections, regardless of how many technicians you have. 2. On-Premise (Self-Hosted) Licensing
Verify your subscription status in the ConnectWise portal. If you are using a perpetual license, check that your server version has not been upgraded past your maintenance end date.
Typographical errors during copy-paste, or version mismatch. By understanding how to acquire, apply, and manage
: Best for small teams. Allows unlimited sessions per tech and advanced features.
Your technicians are using more active sessions than allowed.Terminate idle sessions or purchase additional concurrent seats. Invalid License Key String
After purchasing or renewing a subscription, your license key is typically sent via email to the primary account holder. ConnectWise Home: The key is typically found between two base64 tags
For further assistance with your specific license key or renewals, you can visit the ScreenConnect Buy Now page or the official pricing guide .
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Look for the License Information section and click Change License Key (or Edit ).